Terms & Conditions of Use

Last Updated: February 8, 2025

These terms govern your use of our website and services. Please read carefully before proceeding.

Important Notice

Please read these terms carefully before using our website. By accessing www.noirecandles.com, you acknowledge that you have read, understood, and agree to be bound by these terms.

Quick Summary

By using our site, you agree to: follow our rules, provide accurate information, respect our intellectual property, and resolve disputes through our specified process. We limit our liability and may update these terms with notice.

Welcome to Noire Candle Studio

www.noirecandles.com (the "Website" or "Site") is owned and operated by Noire Candle Studio ("we," "us," "our," or "Company"). These Terms and Conditions of Use ("Terms") govern your access to and use of our Website and services.

By accessing, browsing, or using our Website, you acknowledge that you have read, understood, and agree to be legally bound by these Terms. If you do not agree with any part of these Terms, you must discontinue use of our Website immediately.

1. Eligibility & Age Requirements

Minimum Age

Our services are intended for individuals who are at least 16 years of age. By using this Website, you represent and warrant that you meet this age requirement.

Minors aged 16-17 may use the site but should have parental guidance for purchases.

Legal Capacity

By placing an order, you confirm that you have the legal capacity to enter into binding contracts under the laws of your jurisdiction.

You must be legally able to make purchases and be bound by these terms.

Verification: We reserve the right to request proof of age or legal capacity at any time. Failure to provide such proof may result in account suspension or order cancellation.

2. Account Registration & Security

Account Creation

To access certain features, you may need to create an account. You must provide accurate, current, and complete information during registration and keep it updated.

Account Security
  • You are solely responsible for maintaining the confidentiality of your login credentials
  • You must notify us immediately of any unauthorized use of your account
  • All activities under your account are your responsibility, whether authorized or not
Account Termination

We may suspend or terminate your account without notice for:

  • Violation of these Terms
  • Fraudulent or suspicious activity
  • Creating multiple accounts for improper purposes
  • Harassment or abuse of other users or our staff
Account Protection: We employ advanced security measures including encryption, fraud detection, and regular security audits to protect your account information.

3. Purchases & Payment

Payment Methods

We accept payments securely via:

  • Stripe: Credit/debit cards with industry-leading security
  • PayPal: Fast and secure digital payments
  • SuperPayments: Advanced payment processing

All payment transactions are encrypted using SSL/TLS protocols and PCI DSS compliance standards.

Pricing & Taxes
  • Currency: USD and GBP pricing available
  • Price Changes: Subject to change without notice
  • Accuracy: We strive for accuracy but errors may occur
  • Taxes: Calculated based on shipping address

Final prices including all taxes and fees are displayed at checkout.

Order Acceptance: We reserve the right to refuse or cancel any order for pricing errors, suspected fraud, or fulfillment issues. You'll be notified promptly of any cancellations.

4. Shipping, Returns & Policies

Shipping

We ship via Royal Mail and other trusted carriers. For complete details including:

  • Shipping costs and timeframes
  • International delivery options
  • Tracking information
  • Special delivery services
View Shipping Policy
Returns

We accept returns of unused, unburned candles within 30 days of purchase. Items must be in original packaging and resalable condition.

  • Free returns for defective items
  • Exchange options available
  • Store credit with bonus value
View Return Policy
Refunds

Refunds are processed to your original payment method. Processing times vary by payment provider:

  • PayPal: 1-2 business days
  • Stripe/Cards: 3-5 business days
  • SuperPayments: 2-4 business days
View Refund Policy
Damage Claims: Report damaged or missing items within 7 calendar days of delivery for prompt investigation and resolution.

5. Intellectual Property & Content

Copyright Protection Notice

All content on this site is protected by intellectual property laws. Unauthorized use may result in legal action.

Our Protected Content
  • Trademarks: Noire Candle Studio name, logos, and branding
  • Product Designs: Unique candle designs and packaging
  • Photography: All product and lifestyle images
  • Written Content: Descriptions, blog posts, and marketing materials
  • Website Design: Layout, graphics, and user interface elements
Prohibited Uses
  • Reproducing or distributing our content
  • Creating derivative works from our designs
  • Using our trademarks or logos
  • Reverse engineering our products
  • Scraping or copying website content
Legal Consequences

Unauthorized use of our intellectual property may result in:

  • Cease and desist orders
  • Legal action for damages
  • Injunctive relief
  • Attorney fees and court costs

6. Prohibited Conduct & User Responsibilities

Strictly Prohibited
  • Illegal Activities: Fraud, money laundering, or any unlawful acts
  • Security Breaches: Unauthorized access attempts or hacking
  • Malicious Software: Viruses, malware, or harmful code
  • Spam & Harassment: Unsolicited communications or abusive behavior
  • System Disruption: Interfering with servers or infrastructure
  • False Information: Providing misleading or fraudulent data
Your Responsibilities
  • Accurate Information: Provide truthful account and order details
  • Secure Access: Protect your login credentials
  • Lawful Use: Use the site only for legal purposes
  • Respectful Behavior: Treat staff and other users with respect
  • Compliance: Follow all applicable laws and regulations
  • Prompt Communication: Respond to legitimate requests for information
Enforcement: Violations may result in immediate account suspension, legal action, and cooperation with law enforcement authorities.

10. Governing Law & Advanced Dispute Resolution

Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to conflict of law principles. Any legal proceedings shall be conducted in English.

Multi-Step Dispute Resolution
Step 1: Direct Communication

We encourage you to contact us first to resolve any issues. Most disputes can be resolved quickly through direct communication.

Step 2: Formal Mediation

If direct communication fails, disputes may be submitted to binding mediation through a qualified neutral mediator.

Step 3: Binding Arbitration

Unresolved disputes shall be settled by binding arbitration under the rules of [Arbitration Organization]. The arbitration will be conducted in [Location] or via online proceedings.

Class Action Waiver: You agree to resolve disputes individually and waive any right to participate in class action lawsuits or class-wide arbitrations.

11. Changes to Terms & Notifications

How We Notify You
  • Email Notification: Sent to your registered email address
  • Website Banner: Prominent notice on the homepage
  • Account Dashboard: Alert in your user account
  • Last Updated Date: Always current at the top of this page
Implementation Timeline
  • Minor Changes: Effective immediately
  • Major Changes: 30-day notice period
  • Legal Requirement Changes: As required by law
  • Emergency Changes: Immediate for security/legal issues
Your Rights: Your continued use of the Website after changes take effect constitutes acceptance of the new Terms. If you don't agree with changes, you may discontinue using our services.

12. Severability, Entire Agreement & Additional Provisions

Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions shall continue in full force and effect. Invalid provisions will be replaced with similar enforceable terms.

Entire Agreement

These Terms, together with our Privacy Policy, Return Policy, Refund Policy, and Shipping Policy constitute the entire agreement between you and Noire Candle Studio.

Additional Legal Provisions
Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, government actions, or technical failures.

Assignment

We may assign these Terms to affiliates or successors. You may not assign your rights without our written consent.

Waiver

Our failure to enforce any term does not constitute a waiver of that term or any other provision.

Survival

Provisions regarding intellectual property, liability limitations, and dispute resolution survive termination of these Terms.

Contact Information & Legal Support

If you have any questions about these Terms, need clarification on any provision, or require legal assistance understanding your rights and obligations, please visit our Contact Us page.

Contact Our Legal Team
Response Times
  • General Inquiries: 48 hours
  • Legal Questions: 72 hours
  • Urgent Matters: 24 hours

Our customer service team can help with general questions, while complex legal matters may be referred to our legal department for detailed responses.